Last updated: September 23, 2016.

  • General

    This Privacy Policy applies when you access or use www.kabbage.com or any other Kabbage® online service or mobile application (collectively, the “Site”), which is owned or administered by Kabbage Inc. (“we”, “us” and “our”) for the benefit of Celtic Bank Corporation (“Celtic Bank”), a federally insured Utah industrial bank. We, as the administrator, and Celtic Bank, as the lender, respect the privacy of businesses and their owners or principals (collectively, “you” or “your”) and are committed to protecting the information that we or Celtic Bank collect from you. This Privacy Policy describes how we collect, store, use and protect information that you provide, directly in connection with your use of the Site or indirectly through third-parties, to obtain small business funding products or services available through the Site, including Kabbage® Small Business Loans issued by Celtic Bank. This Privacy Policy also describes your choices regarding your information. We may amend this Privacy Policy from time to time by posting a revised, dated version on the Site. By visiting or using the Site, you accept the practices described in this Privacy Policy.

  • TRUSTe Certified

    Kabbage has been awarded TRUSTe’s Privacy Seal signifying that our Privacy Policy and practices have been reviewed for compliance with the TRUSTe program requirements including transparency, accountability, and choice regarding the collection and use of personally identifiable information. The TRUSTe program covers information that is collected through the website www.kabbage.com and our mobile application. The use of information collected shall be limited to the purpose of providing the service for which you access or use the Site. In order to view our relationship with TRUSTe please visit the validation page visible by clicking on the TRUSTe seal. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request.

  • The USA Patriot Act

    IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING AN ACCOUNT

    To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.

    What this means for you: When you open an account with Celtic Bank, Celtic Bank will ask for your name, mailing address and other information that will allow Celtic Bank to verify your identity. Celtic Bank may also ask to see a driver's license or other identifying documents.

  • Information Collected

    In connection with your use of the Site, we collect, directly or indirectly, three types of information:

    • Information regarding a business (“Business Information”);
    • Information about the business’s owners and principals (“User Information”); and
    • General information (i.e. non personally identifiable information such as website-use information) that is automatically collected as you interact with the Site (“General Information”).
  • Business and User Information

    In connection with providing services to Celtic Bank, we may receive Business Information from users, including, but not limited to: business name, mailing address, email address, telephone number, business size, business type, business incorporation date, bank account information, marketplace account information, payment processing procedures, social network data, shipping information, accounting information and vendor service information. We may also receive User Information that consists of personally identifiable information, including, but not limited to: the owner’s or principal’s name, mailing address, email address, telephone number, date of birth, social security number, and estimated FICO score.

    We collect User Information and Business Information from you when you (i) register on the Site, (ii) fill out forms or fields on the Site, (iii) complete an application for a product or service available through the Site or (iv) communicate with us by email, mail, text, telephone, facsimile or other electronic means. In the course of providing services to Celtic Bank, we may collect additional Business Information or User Information from third parties, including, but not limited to, referral partners, identity verification services or credit bureaus.

  • General Information

    We collect General Information from your computer, mobile device or other access device when you use the Site (including downloading and using a mobile application or accessing a mobile optimized site), view content about the Site on a third-party website or open emails or links in emails from us. This General Information includes, but is not limited to, information about (i) your Internet connection; (ii) the equipment you use to access the Site and usage details; (ii) your operating system, browser version and IP address; (iii) your mobile device type, your device’s unique identifier and your mobile network information and (iv) web pages or advertisements that you view and information that you search for on the Site. As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may link this automatically collected data to other information we collect about you.

    We and our business partners, affiliates, or analytics or service providers use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by such companies on an individual and aggregated basis.

    We also use analytics software to allow us to better understand the functionality of our mobile application. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.

  • Use of Information

    One of our primary purposes in collecting Business Information, User Information and General Information from the Site is to establish a safe, smooth, efficient and customized experience that allows website and mobile users to take full advantage of the products and services available through the Site. We use the information collected through the Site to:

    1. 1. Enable users to obtain products and services through the Site;
    2. 2. Facilitate activities and transactions that occur in connection with marketing, underwriting, lending, servicing and collections;
    3. 3. Send notifications and information regarding the Site and products or services available through the Site;
    4. 4. Provide customer support;
    5. 5. Protect against potentially prohibited or illegal activities, including fraud;
    6. 6. Fulfill legal requirements;
    7. 7. Customize and enhance user experience;
    8. 8. Provide targeted marketing and advertising;
    9. 9. Measure the performance of and improve the Site or mobile application functionality;
    10. 10. Manage and protect our information technology infrastructure;
    11. 11. Administer and manage the security of the Site;
    12. 12. Compile, use, research, analyze, and generate data analytics reports to better understand our customers
  • Information Sharing

    We take your privacy seriously and will only share information as described in this Privacy Policy. We may share, whether aggregated or not, Business Information and User Information with business partners, service providers, and other third parties under the following circumstances:

    1. 1. To support our business operations including, but not limited to, Site customer services, fraud prevention, secure data storage, and other similar services;
    2. 2. To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other transfer of all or a portion of our business or an operating unit;
    3. 3. To fulfill the purpose for which you provide such information to us or any other purpose disclosed by us when you provide the information to us;
    4. 4. To any third party with your consent;
    5. 5. To protect the confidentiality or security of your records, to protect against or prevent actual or potential fraud, unauthorized transactions, claims or other liability, or for resolving disputes or inquiries;
    6. 6. To comply with federal, state or local laws, rules and other applicable legal requirements, to comply with properly authorized civil, criminal or regulatory investigations, subpoenas, summons, bankruptcy notices by federal, state or local authorities, or to respond to judicial process or government regulatory authorities that have jurisdiction over us for examination, compliance or other purposes as authorized by law; and
    7. 7. To the extent permitted or required under other provisions of laws to law enforcement, the Federal Trade Commission or self-regulatory organizations for an investigation related to public safety.

    Subject to any opt-out under the “Your Choices” section, we may share, whether aggregated or not, Business Information and User Information with our business partners, including for jointly offered products and services, under agreements which restrict our business partners’ use of the information and require business partners to follow policies regarding privacy and safeguarding of User Information and Business Information. Business partners may use such information obtained from us to market their or our products or services to you, including jointly offered products or services.

    We may also use, sell, license or distribute General Information (i.e., non-personally identifiable information) or personally identifiable User Information that has been anonymized so that the information does not identify a specific user without restriction, including, but not limited to for producing data analytics and reports for business partners or others.

    We may notify you via email or a prominent notice on the Site of any change in ownership of User Information and Business Information (including as a result of a merger, acquisition, or sale of all or substantially all of its assets), changes to this Privacy Policy, as well as changes to any choices you may have regarding your personally identifiable information.

  • Your Choices

    Providing information regarding your browsing and application activity is voluntary. Most computer systems and browsers offer their own privacy settings. You can adjust your privacy settings to disable the cookies used on the Site. If you disable cookies, you can still use the Site, but your ability to use some features of the Site may be limited. Most mobile phones allow you to control privacy settings, including location-based services by accessing the device’s setting’s menu. If you have questions about the privacy settings on your mobile device, you should contact your mobile service carrier.

    Kabbage®, its affiliates or its business partners may contact you to offer you products and services that may be of interest to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails, telephone solicitations or other forms of contact from Kabbage®, our affiliates, and our trusted business partners by following the unsubscribe instructions included in these emails or by contacting us at Support@SageSmallBusinessLoan.com or 888-986-8263. You may write to us at Kabbage® Customer Service P.O. Box 77073, Atlanta, GA 30357-1073, Attn: Marketing Opt-Out. We will respond to your request within a reasonable timeframe. If you no longer wish to receive marketing notifications through the Kabbage® mobile application, you can adjust your device’s privacy preferences by visiting the settings page of the application. Opting out of newsletter or marketing emails or notifications will not stop any non-marketing emails or notifications related to the Site’s functionality or the products or services available through the Site.

  • Third Party Information Collection

    We may partner with third parties to display advertisements on the Site and manage advertisements on other websites or mobile applications. Third parties with whom we partner to provide certain features on the Site or to display advertising based upon your web browsing or application activity use Flash cookies and HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5. To manage Flash cookies, please click here. Do-Not-Track is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third-parties. We do not currently respond to Do-Not-Track signals.

    If you wish to limit the collection of information by us or third party partners to provide you with advertising based upon your website browsing activities and interests, you may click here to opt out. To opt out of targeted advertising on your mobile device, iOS users can click here to learn how to limit ad tracking and Android users can click here to learn how to opt out of interest-based ads. Please note that opting out of interest-based/targeted advertising does not limit all advertising. You will continue to receive generic advertisements. To opt out of interest-based advertising or manage your preferences visit this website.

  • Links to Third Party Websites

    The Site may include links to other websites or mobile applications whose privacy practices may differ from ours and from Celtic Bank’s. Neither we nor Celtic Bank are responsible for any practices employed on third-party websites or applications, including the information and content contained on the website or application. If you submit information to a third party website or application, your information is governed by the third party’s privacy policy. We encourage you to carefully read the privacy policy of any website or application you visit, access or use.

  • Security of Information

    We protect User Information and Business Information by using reasonable physical, electronic and procedural safeguards in compliance with applicable federal and state regulations. We use computer safeguards such as firewalls and data encryption using secure socket layer technology (SSL). We also limit access to User Information and Business Information to employees who need the information to fulfill their job responsibilities. Such employees are provided access to User Information and Business Information only to the extent necessary to complete their job duties.

    We store and process information using third-party servers located in secure data centers in the United States. If you have any questions about the security of User Information and Business Information, you can contact us at the address at the bottom of this policy.

  • Blog

    Our blog is managed by a third party that may require you to register to post a comment. We do not have access or control of the information posted to the blog. You will need to contact the third party if you want information that was posted to the comments section removed. To learn about how the third party uses your information, please review its privacy policy.

  • Testimonials

    We may display testimonials of satisfied customers of Kabbage® Small Business Loans on the Site in addition to other endorsements. With your consent we may, on behalf of Celtic Bank, post your testimonial along with the business’s and business owner’s or principal’s name and picture. If you wish to update or delete your testimonial, you can contact us at the address at the bottom of this policy.

  • Referrals

    If you choose to participate in the Kabbage® referral service program to tell a business about the Site, we will ask you for the business’s name and email address. We will automatically send the business an email, on behalf of Celtic Bank, inviting the business to visit the Site. We store information about the business for the purpose of sending an email and tracking the success of the referral program. We may send additional emails to the business, on behalf of Celtic Bank, unless the business opts out of receiving such emails. The business may contact us at the address at the bottom of this policy to request that we remove its information from our database.

  • Children Under 13

    This Site and products or services available through this Site are not intended for children under 13 years-old. Neither we nor Celtic Bank knowingly solicit data online from or market online to children under 13 years-old. If we knowingly receive a child’s personally identifiable information, we will immediately delete it from our system.

  • Social Media Widgets

    The Site may include social media features, such as the Facebook "Like" button and widgets, or interactive mini-programs that run on the Site. These features may collect your IP address, which page you are visiting on our website or application, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on the Site. Your interactions with these features are governed by the privacy policy of the company providing it.

  • Data Retention

    We will retain your information for as long as the information is needed to provide you Site services. If you wish to request that we no longer use your information to provide you Site services, you may contact us at the address at the bottom of this policy. We will nonetheless retain your information to the extent that we deem necessary to comply with our legal or contractual obligations, resolve disputes or for other business purposes.

  • Data Collected through the Site

    Kabbage, Inc. handles customer information provided to Celtic Bank through the Site in accordance with policies and procedures established by Celtic Bank. Inquiries regarding customer information should be directed to Support@SageSmallBusinessLoan.com or at the address at the bottom of this policy. A request to remove customer information will be responded to within 30 days of receipt of the request.

  • Changes to Privacy Policy

    Kabbage, Inc. reserves the right to change this policy from time to time to accommodate changes in technologies, laws, and user needs. In the event we modify this Privacy Policy, we will communicate these changes to you by posting them on this website and/or by notifying you via email prior to the change becoming effective in the event of any substantive or material changes. We encourage you to periodically review this page for the latest information on our privacy practices. Any questions or concerns should be addressed to:

    Support@SageSmallBusinessLoan.com or

    Kabbage, Inc.
    925B Peachtree Street NE, Suite 1688
    Atlanta, GA 30309

    For inquiries please call: 855-740-4440

    This Privacy Policy is Effective as of: September 23, 2016.

  • Back to Top